Policies

Reservations for appointments or an initial consultation with Dr. Surani can be made by phone at (416) 510-0100, or alternatively, through our contact form.

Clients that arrive early are welcome to relax in the Glow Spa lounge, which is located within the same building as the Surani Clinic. In order to ensure the next client will not be delayed, please endeavour to be on time for your appointment. Arriving late may reduce the time of your treatment.

Kindly provide 24 hours notice if you must cancel or reschedule an appointment in order to avoid a 50% cancellation fee.

Privacy

  1. Overview

    The Surani Clinic has created this Privacy Policy in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for this website: suraniclinic.ca. By accessing, using, and/or downloading materials from this website, you agree on your own behalf and on behalf of each entity on whose behalf you act, to the terms of this Privacy Policy and to the practices for the collection and use of your personal information as described below.

  2. Personal User Information Gathered by The Surani Clinic

    The Surani Clinic does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. Any personal information that you do provide is protected under the Privacy Act of Canada. This ensures that at the point of collection, you will be informed that your personal information is being collected, and that you have a right of access to that information. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, health, or sex life. If you are simply browsing the The Surani Clinic website, no personal information is collected about you. You may also be offered the opportunity to have a The Surani Clinic representative contact you directly to provide additional information about our services or products. To do so, we will require additional information such as name, telephone number, and email address. Individual information provided to The Surani Clinic will not be sold or made available to any third party except as where may be required by law.

  3. Aggregation of User Data

    The Surani Clinic reserves the right to perform statistical analyses of user behavior and characteristics in order to measure interest in, and use of, the various sections of its sites so as to improve design and navigation and to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose. Examples of such aggregated information include how many people visited the website, which pages people visit, and which browsers people use.

     
  4. Cookies

    “Cookies” are small text files that identify an individual computer’s browser entering a website. They allow the site to track that browser’s movement through the site over several sessions. The Surani Clinic website may use “cookies” to track how our visitors use the website and to store user preferences.

  5. Receiving Notifications and Opting-Out of Future Notifications

    From time to time, we notify registered members of the The Surani Clinic website of new products, announcements, and other updates. If you would like to opt-out, or stop receiving such updates, please contact us at the address given at the end of this Privacy Statement.

  6. Children’s Guidelines

    The website of The Surani Clinic is not marketed or directed towards children.

  7. Security

    The Surani Clinic considers the protection of all personally identifiable information that we receive from our website customers to be critical to our success. This site has reasonable security measures in place to protect against the loss, misuse and interception by third parties. The Surani Clinic, assumes no liability for interception, alteration or misuse of information transmitted over the Internet to or from this site.

  8. Disclosure of User Identity

    From time to time, we receive requests to disclose the identities of our users. We do not disclose the identities of our users unless we are legally required to do so. For example, if a government agency sends us a subpoena, we will fully comply with it. If we receive a subpoena by a non-governmental third party (e.g. a subpoena served in connection with civil litigation), we will contact the user whose identity has been requested. We will wait 10 working days after notifying the user before complying with the subpoena, unless the subpoena requires us to disclose this information before then. If we cannot wait 10 working days because of the deadline in the subpoena, we will let the user know the deadline included in the subpoena when we provide notice that we have received it.

  9. User Suggestions and/or Questions

    Occasionally you may have questions, comments, or suggestions about various aspects of our website, particularly as they pertain to privacy. We welcome such communications (refer to the Contact section below). Any information provided will be used solely for the purpose of responding to you or improving our website.

  10. Changes to this Privacy Statement

    The Surani Clinic reserves the right to edit this policy from time to time. Changes will be reflected in the document’s modification time stamp which is noted at the bottom of this document.

  11. Contact

    Please direct all inquiries about our privacy policy in writing to us at:

    The Surani Clinic
    1675 Bayview Avenue
    East York, Ontario
    M4G 3C1